Terms & Conditions

Please read the following terms and conditions before using SupplyExpress.co.uk. All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Packages are usually delivered in next working day after receipt of payment.

Standard shipping is FREE on orders over £100.00 exclude VAT to the UK Mainland.

 

 

 

 

*To qualify for free UK mainland delivery, your order must be £100 exclude VAT or over and cannot weight more than 70kg or be more than five (5) parcels. If you order weights more than 70kg or is more than five (5) parcels, you will be required to pay a further £6.99 +VAT for each extra parcel before we can release your order for delivery.

Free delivery is for UK mainland only, it does not apply to Scottish Highlands and Islands, Northern Ireland, Southern Ireland, Isle of Man and all offshore Isles.

It is the customers' responsibility to be in when your order is due for delivery. It is essential to arrange to have your order delivered to an address where someone will be there to receive it. Packages are usually delivered in next working day after receipt of payment.

The delivery service is based on a 1-3 working day service, meaning orders placed before 2pm Monday to Thursday will be delivered in 1-3 working days and orders placed before 2pm on Friday will be delivered on the following week. Please note that although this service is generally reliable IT IS NOT GUARANTEED and no delivery time is stipulated.

All our services are trackable and if you call us then we will be happy to supply you with tracking details of your parcel.

Our usually delivery service is Monday - Friday (Our couriers can deliver on a Saturday, but it is a premium service at extra cost, and not quite as reliable.) Please contact us if you require a Saturday delivery.

Please note some UK destinations are too remote to receive a 1-3 day service. Please check to see whether your postcode is able to receive deliveries before placing an order and paying for this service.

No deliveries will be made on Christmas Day, Boxing Day, New Years Day and bank holidays.

 

If the items the Customer is ordering are not in stock, the Company will dispatch when back in stock, the Customer will be quoted an estimated delivery date or offered a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.

 

We contract a Third Party for deliveries, although we endevour to achieve our 1-3 day delivery service we cannot be held responsible for hub depot break downs, vehicle breakdowns, extreme weather conditions acts of malicious or terrorist incidents or any unforeseen occurrences that delay or curtail your delivery. (Please order in plenty of time for vital deliveries) accidents do happen rarely. Our Third party deliveries are contracted only to deliver to customers threshold (door) not to where the customer may want goods put. Any order refused because driver will not carry item to a specific area other than threshold will not be accepted and will be liable for return postage and incur a £25 administration fee as the delivery company has fulfilled their contract you have broken yours by not accepting delivery. Any parcel delivered that in your opinion appears damaged parcel must be signed for as damaged, do not sign parcels as unchecked no claims for damages can be claimed at later date. Please report any problems with your order within 48 hours of receipt.

If you have any questions or need further information regarding shipment please contact or mail us at: sales@supplyexpress.co.uk

 

All returns are at the customers expense-This includes wrongly ordered goods.

We are unable to refund carriage charges due to incurred costs as soon as the goods are dispatched from our store.

For non-defective goods returned by the customer to the company, within 7 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 20% of the value of the order.

If your order includes a small order charge, this will not be included as part of the refund.

Where items are being returned we insist that they are returned unopened and unused and in their own original packaging. Goods must be returned in full pack quantities. We cannot offer any refunds if a partial pack quantity is returned.

Please make sure you get a receipt from the post office or delivery service when you return an item in case of damage or loss.

In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number. Products returned under this policy must be sent via the method stipulated by customer service agent to: Unit 6, Pop In Commercial Centre, South Way, Wembley, HA9 0HF.

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right in writing and it is received by us within 7 working days of receipt of order. All goods must be returned by the customer at their expense.

The Customer must notify the Company in writing by letter, fax or email within 7 working days of delivery.

The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are defective, in which case the Company will arrange for the goods to be collected by their nominated carrier. All customers are obliged to retain possession of goods and take reasonable care of them.

Please note that if you wish to cancel your order once dispatched, this is only possible in accordance with the procedure given here. Simply refusing delivery of your parcel is not in accordance with these terms and conditions.

For non-defective goods returned by the customer to the company, within 7 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 20% of the value of the order.

On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition. Refunds take 4-7 working days to be processed.

 

Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, on receipt of the goods and the delivery should be signed for as damaged and the Company contacted immediately. Simply signing unchecked is insufficient. If the Customer does not notify the Company and just refuses the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.

The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer. Refunds take 4-7 working days to be processed.

The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.

The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.

 

The photos on this web site are provided to assist you in choosing the right product. These photos are meant to be samples only and are not intended to provide a perfect match to the actual product. Colors and photo size may vary based upon your screen resolution and other computer settings outside of Supply Express Ltd’s control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations.

Therefore, Supply Express Ltd shall not be held responsible for any variation between the photos on this website and the actual product you receive, including but not limited to: Color variation, grain variation, color change, and character variation.

 

The following terms and conditions below cover the sale of goods from Supply Express Ltd as Supply Express (the Company) to you (the Customer).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

 

The price payable for the goods is the price shown on the web site at the time the Customer places their order.

Receiving confirmation of an order by customer this is to indicate that the Company have received the Customer's order. It does not indicate that a contract exists between the Customer and the Company. Acceptance will occur when we dispatch the goods to you. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.

In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.

If the product is no longer available the Company will seek to offer the Customer a suitable alternative.

In the event that items are not in stock and are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged. Goods can be back ordered.

We try our best to make sure all pricing and descriptions of our products are correct, in an event that a price or descriptions is incorrect we withhold the right to not sell the product or service.

The Company accepts all major credit cards, we also accept Paypal and Cheques (these must clear before goods will be dispatched) as valid methods of payment.

The company uses many manufacturers and suppliers, we cannot be held responsible for delays in service to our company, nor product changes which we have not be notified about, for example changes of color of any product.

To use discounts and voucher codes, all customers who use our discounts and discount voucher codes, much be a registered member of the website to be able to receive or enter a discount voucher code. Supply Express holds the right to refuse any discount code or withdraw its discounts and discount codes at anytime.

 

Where stock is available the Company will deliver the Customers order in accordance with the delivery schedule set out below. Refer to Back Orders where stock is not available.

All delivery dates are estimates only and the Company can not be held liable for any delay in delivery of the goods howsoever caused.

Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs. Supply Express reserves the right to repossess goods in the Customer's possession if payment is not made in full.

 

If the items the Customer is ordering are not in stock, the Company will dispatch when back in stock, the Customer will be quoted an estimated delivery date or offered a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.

Please note prices quoted exclude VAT.

 

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right in writing and it is received by us within 7 working days of receipt of order. All goods must be returned by the customer at their expense.

The Customer must notify the Company in writing by letter, fax or email within 7 working days of delivery.

The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are defective, in which case the Company will arrange for the goods to be collected by their nominated carrier. All customers are obliged to retain possession of goods and take reasonable care of them.

Please note that if you wish to cancel your order once dispatched, this is only possible in accordance with the procedure given here. Simply refusing delivery of your parcel is not in accordance with these terms and conditions.

For non-defective goods returned by the customer to the company, within 7 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 20% of the value of the order.

On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition. Refunds take 4-7 working days to be processed.

 

Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, on receipt of the goods and the delivery should be signed for as damaged and the Company contacted immediately. Simply signing unchecked is insufficient. If the Customer does not notify the Company and just refuses the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.

The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer. Refunds take 4-7 working days to be processed.

The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.

The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.

 

The Company does not disclose any Customers information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of the Customers shopping cart, to store delivery addresses if the address book is used and to store the Customer details if you select the 'Remember Me' Option. They are also used after the Customer has logged on as part of that process. The Customer can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If the Customer turns off cookies, the Customer will be unable to place orders or benefit from the other features that use cookies.

 

The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company's reasonable control.

 

The validity, legality or enforce ability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceable of any individual part of these term and conditions.

The terms and conditions shall be governed by and interpreted in accordance with English Law.

All pictures displayed are a representation of the item and may vary from the image displayed.

 

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Supply Express Ltd. The collective work includes works that are licensed to Supply Express Ltd. Copyright 2003, Supply Express Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Supply Express Ltd or purchasing Supply Express Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Supply Express Ltd or to purchase Supply Express Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Supply Express Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

All trademarks, service marks and trade names of Supply Express Ltd used in the site are trademarks or registered trademarks of Supply Express Ltd

 

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Supply Express Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. Supply Express Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Supply Express Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Supply Express Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Supply Express Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

In the event that a Supply Express Ltd product is mistakenly listed at an incorrect price, Supply Express Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Supply Express Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Supply Express Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

 

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Supply Express Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Supply Express Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Supply Express Ltd.

 

These Terms of Use are governed in all respects by the laws of England and you agree that all disputes arising out of or relating to this Website will be decided by the English courts. Use of this Web-site from a jurisdiction that would not give effect to these Terms of Use is not permitted. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Supply Express Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Supply Express Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Supply Express Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

 

 

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Supply Express Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Supply Express Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Supply Express Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Supply Express Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Supply Express Ltd in its sole discretion.

 

You agree to indemnify, defend, and hold harmless Supply Express Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

We do not store credit card details nor do we share customer details with any 3rd parties.

Supply Express Ltd may collect contact information such as name, email address, physical address, telephone number or other details from people who voluntarily submit the information in using the site or to contact us. We will not sell or share your personal information with third parties. We will use the information to respond to inquiries. From time to time, we may contact you about products, services or events that are relevant to your interests. You provide information to Supply Express Ltd when you post and submit information through the sections that request information (such as the contact us, newsletter sign-up), or when you participate in a contest or questionnaire.