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Shipping & Returns

At Supply Express, we strive to ensure your orders are delivered promptly and efficiently. All orders are typically delivered the next working day after payment is received.Enjoy free delivery on all orders over £100 (excluding VAT) to the UK Mainland! For orders below £100, the following shipping charges apply:

For Orders £1 - £100:

  • UK Mainland (1 working day): £7.99
  • Highlands and Islands of Scotland (1-3 working days): £25.99
  • Isle of Man (2-3 working days): £26.99
  • Jersey / Channel Islands (2-3 working days): £26.99

For Orders £100+ (Free Delivery to UK Mainland):

  • UK Mainland (1 working day): FREE
  • Highlands and Islands of Scotland (1-3 working days): £20.99
  • Isle of Man (2-3 working days): £21.99
  • Jersey / Channel Islands (2-3 working days): £21.99

Important Information: 

  • Free delivery applies only to the UK mainland. Exclusions include the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, Southern Ireland, and all offshore Isles.
  • To qualify for free delivery, orders must be over £100 (excluding VAT) and weigh less than 70kg, or consist of no more than five parcels.
  • If your order exceeds the weight or parcel limits, an additional charge of £6.99 + VAT per extra parcel will apply. 

Delivery Service:

  • We offer a 1-3 working day delivery service. Orders placed before 2 pm Monday to Thursday will be delivered within 1-3 working days. Orders placed before 2 pm on Friday will be delivered the following week.
  • Please note, this service is not guaranteed, and delivery times may vary depending on external factors. Our services are trackable, and we will be happy to provide tracking details if needed.

Delivery Terms & Conditions: 

  • Our couriers will deliver to your doorstep only. If you require delivery to a different location, please arrange this in advance.
  • If your parcel is damaged, please sign for it as “damaged”. Claims for damage cannot be made if parcels are signed for as “unchecked.”
  • If you are unable to accept delivery, a £25 administration fee will apply.

If you have any questions or need further information about delivery, please contact us at sales@supplyexpress.co.uk.